Ministry of Transport, Information Technology and Communications

Citizen’s centre for information and coordination will open today in the Ministry of Transport. The opening will take place tomorrow, 21 December in the ministry.

In this way, an individual approach toward everyone is aimed, as well as improving of the administrative cervices on the principle “one desk”.

This change means fundamentally the transformation of the customer’s (citizen’s) needs in administration priority with the following basic aspects:

• Achievement of higher quality of the administrative service, compared to the existing level;
• Building of effective organization and improved communication between the administration and the different interested parties;
• Building qualitative clients service culture.

• Equal, honest, and polite attitude to all customers;
• Open service with access to full information for all;
• Consultancy with all interested parties and encouraging of the permanent service process improving;
• Introducing mechanisms for feedback with the clients;
• Encouraging the access to services trough different channels;
• Creating and popularizing of service standards.

With the introducing of the principle “one desk service” all major priorities of the government in the field of the state administration are being fulfilled, namely to:

• create effective administration, capable to enforce the Bulgarian and the European low;
• introduce the principal “The administration serves the business, and the business strictly follows the rules;
• create a system of measures and procedures for prevention of the corruption in the administration;
• ensure sociability and accessibility of the administration activities.

For additional information:
Ms. Vera Deianova, Press Centre
Ministry of Transport and Communications
Tel: +359 2 940 95 34
e-mail: vdeianova@mtc.government.bg