By Friday, Wizz Air will submit to Directorate General ‘Civil Aviation Administration’ an Action Plan with preventive measures against delays and cancellations. This became clear after a meeting between the Director General of the CAA Anelia Marinova and representatives of Wizz Air Hungary Ltd.
During the talks Anelia Marinova stressed that since the beginning of 2023 the DG CAA has received over 500 complaints from Wizz Air passengers and over 200 of them have not been processed by the airline. She explained that in July 2023 alone, 38 cancelled flights were registered at international airports in Bulgaria, while 69 others were delayed by more than 2 hours. ‘This raises serious concerns in the national enforcement authority and we will take measures to ensure that the European regulations on the protection of passengers' rights are respected,’ Marinova was adamant.
Regarding the pending over 200 passenger complaints, the airline representatives committed to address all of them within 3 weeks. They indicated that they had identified an error in their information system and therefore the complaints were not received.
The two sides agreed to start regular meetings this month to exchange information in a timely manner and to consider the remedial measures proposed in the Plan to address the situation at the airports.
The meeting is in continuation of the talks initiated last week at the Ministry of Tourism, who has been alerted by the tourism industry about the increasing cases of cancelled and delayed flights.